Refund Policy

At Petsonalised, your joy means the world to us. That's why we stand by our 30 Day 100% Happiness Guarantee. If, within 30 days of receiving your purchase, you're not delighted, we'll work hard to find a resolution that puts a smile back on your face.

Refund Process: Refunds will be credited to your original payment method, usually within 3-5 business days.

Get in Touch: Need assistance? Drop us a line at art@petsonalised.com, and we'll get back to you promptly.

Cancellation on Artwork Stage: You ordered but changed your mind, and cancelled on art work approval stage? A handling fee of $19.95 per pet/character will be deducted from your total refund amount. This is because of the drawing cost we paid for the artist.

Returns for Unwanted Items: Received your order in good shape but changed your mind? Reach out to art@petsonalised.com with your order number. A flat 24.95 handling and delivery fee applies per returned unit.

Broken or Damaged Items: If your item arrives damaged, share a picture with art@petsonalised.com along with your order number. We'll replace it on our dime.

Cancellation Policy: We process orders quickly. Cancellation requests within 24 hours are okay. Temporary change: During holiday Seasons, the window is 6 hours after order placement due to holiday rush.

Payment Gateway Fees: Note that payment gateways (PayPal, Stripe, Amazon Pay, Apple Pay) impose non-refundable transaction fees (3.5%-4.7%). Refunds will have corresponding deductions.

Personalized Products: Returns aren't accepted for personalized items. We offer store credits or discounts, max 50% off.

Customer Error: Items can't be returned for customer errors, so please check all customizations carefully before ordering. We're here to make you happy!

Holiday Season Policy: In the holiday hustle, we do our best, but unexpected delays may occur. Regrettably, no refunds for delays due to weather or unforeseen events.

Thanks for choosing petsonalised—where happiness meets creativity!